Refund & Cancellation Policy
Framework for cancellation and refund handling where a payment collected through the Direct Student workflow is eligible for consideration.
No automatic refund promise
A cancellation request does not automatically create a refund entitlement. Eligibility depends on the payment purpose, processing stage, applicable institutional/regulatory rules, non-refundable charges (if any), and the facts of the case.
Requesting cancellation/refund
A student should contact Visions with the Application ID, payment/receipt reference, reason and supporting details.
Review
Visions will verify the payment ledger and application stage. Where another institution or payment provider is involved, additional confirmation may be required.
Approved refunds
If a refund is approved, the amount and method will be recorded against the application. Processing time may depend on banking/payment channels and institutional settlement requirements.
Deductions
Any lawful or disclosed non-refundable/processing component, if applicable to a specific transaction, will be considered before the refund is processed.
Disputes
Questions about a cancellation/refund decision may be escalated through the published Grievance & Contact channel.
This policy is a workflow framework and should be read together with any course/institution-specific refund rule shown or communicated for the relevant admission.